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September 2023 Advisor Newsletter

Steve McEwan reflects on balancing automation in business operations, and myHSA announces its SOC 2 Type 2 certification and upgraded live chat feature.

myHSA
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Balancing Automation in Business Operations

As an entrepreneur, I occasionally like to take a detour from discussing the benefits of our services and instead share my personal experiences and lessons learned along the way. Due to some changes recently in our accounting department, I stepped in temporarily to help bridge the gap.

My time knee-deep in the financial function of our business led me to a surprising realization: even in accounting, innovation plays a pivotal role. It's become clear to me that everyone, regardless of their role, can influence the work environment and streamline processes for the better.

Click here to keep reading

Understanding the Difference Between Utilization & Bank Rec Reports

In the realm of managing employee benefits, it's crucial for businesses to stay informed about the utilization of their benefits plans and financial transactions. Two fundamental myHSA reports play a pivotal role in this process: the Utilization Report and the Bank Rec Report.

Click here to keep reading All about myFlexplan Switching from myHSA to myFlexplan

So, your client is thinking about moving from a myHSA to a myFlexplan and the broad scope of benefits it provides. Sure, the myHSA is a great option, but myFlexplan is super customizable, and the employees can choose how to optimize their benefits in a way that is perfect for them.

Click here to keep reading myFlexplan Allocation: A Complete Guide myFlexplan is taking the spotlight as our fastest-growing plan type (because it's amazing), but with myFlexplan comes a term that might be new to employees: "Allocation."

Click here to keep reading Important Notices for September

Exciting News 🔥 — In November, we’re elevating our customer service to new heights! While we introduce AI for an even smoother and more personalized support experience, rest assured that our commitment to having human agents available for you remains steadfast. Stay tuned for the big reveal!

Future Plan Changes — For future-dated class updates - such as an increase in plan amount for an upcoming renewal, please contact

Support@getmyhsa.com for assistance. Although this feature was previously available to advisors, it is temporarily paused for enhancement. Please note that any previously scheduled changes will not be affected

Multi-Factor Authentication Update — To enhance security, we introduced Multi-Factor Authentication (MFA) to Advisor and Referral Partner Logins.

MFA was officially rolled out as a mandatory step in the login process on

September 5th, 2023 . If you would like more information about MFA, you can reach out to our support team using the live chat icon on our website, or email support@getmyhsa.com.

Beat the Renewal Rush — Meet with your clients ahead of time to schedule changes that are to happen at renewal. Most plan changes can be scheduled early, so they happen automatically at renewal! To learn how to schedule changes ahead of time, please reach out to us at

support@getmyhsa.com.

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Blog Highlights

Other Insights

Expert insights on flexible benefits, employee retention, and CRA-compliant plans in Canada.

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Insights

September 2026 Advisor Newsletter

In this Issue: A year-end HSA checklist for clients & an advisor spotlight

Aly Edwards
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Research

Why an HSA is the Best Small Business Benefits Package in Canada

Discover why Canadian small businesses are switching to Health Spending Accounts: 100% tax-deductible, flexible, and easier to manage than group insurance.

Aly Edwards
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News

What is Multi-Factor Authentication, and Why is myHSA Using It?

What Multi-Factor Authentication (MFA) is, why myHSA added it for Plan Administrators, and how to log in with your authenticator app.

Aly Edwards
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Insights

Are Health and Fitness Apps Eligible Under an HSA in Canada?

Are health and fitness apps eligible under an HSA in Canada? The short answer? Generally, no. Read more to learn why.

Aly Edwards
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Insights

Why Choice is Becoming the Most Valuable Benefit You Can Offer

Why choice is becoming the most valuable benefit: myHSA's Danielle Constantine and Medcan's Sherri Look Yan on flexible benefits and preventative care.

Aly Edwards
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Research

The 2025 myHSA Year-End Trend Report: A Closer Look into the World of Spending Accounts

2025 myHSA Trends Report cover on cream background with teal and black text; subtitle reads a closer look into the world of spending accounts.

Hailey Dirk
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