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Insights
September 2026 Advisor Newsletter
In this Issue: A year-end HSA checklist for clients & an advisor spotlight
News
May 2023 Advisor Newsletter
myHSA's human-centered live chat is its best investment — here's why real-time human customer service sets myHSA apart in a call-centre-heavy industry.
myHSA
Updated on:
Human Centered Customer Service myHSA is known for having unparalleled (client’s words, not ours) customer service. The foundation of this customer service? Our live chat, with human beings. The best investment we have ever made.
One of the biggest lessons I have learned while growing myHSA is how important human-centered customer service is, and how it can differentiate our company in a call-centre and wait-time-heavy industry.
Click here to keep reading Important Notices for May
Beat the Renewal Rush — Meet with your clients ahead of time to schedule changes that are to happen at renewal. Most plan changes can be scheduled early, so they happen automatically at renewal! To learn how to schedule changes ahead of time, please reach out to us at
support@getmyhsa.com.
Defining Dependents Our live chat (yes, we have real myHSA employees answering every single live chat question!) team wanted to help clear up what the definition of a “dependent” is.
Click here to keep reading
Let's get Social!
We don't like to spam your email inbox, which is why we only send one Newsletter to our Advisors each month! BUT - if you want even more tips, information, news, and more you should follow us on our social media!
Make sure to hit that " Follow
" button for each platform you want to follow us on!
Follow us on LinkedIn Follow us on Facebook Follow us on Twitter
Follow us on Instagram To share with your clients
Exclusively for our valued Advisor network. Look here in each newsletter for featured content from myHSA and our other trusted sources that you can send to your clients who may not quite "get" HSA's, WSA's or flex plans just yet.
We even have a new " Employer Resources
" section where we will be publishing new content to help educate businesses on the benefits of different plans. myHSA Plan Comparison
What is a Health Spending Account?
What can I claim with a Health Spending account?
What is a Flexible Spending Account?
Balances Explained HSA's for Sole Employees
Have you checked out our Benchmarking yet?
Advisors are now able to access benchmarking statistics for their clients. Advisors are able to input group size, industry and plan type and receive a report showing the highest, lowest, and average plan amounts for similar companies. Look for Benchmarking in the Prospect Centre on your Advisor Dashboard.
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Blog Highlights
Other Insights
Expert insights on flexible benefits, employee retention, and CRA-compliant plans in Canada.
Research
Why an HSA is the Best Small Business Benefits Package in Canada
Discover why Canadian small businesses are switching to Health Spending Accounts: 100% tax-deductible, flexible, and easier to manage than group insurance.
News
What is Multi-Factor Authentication, and Why is myHSA Using It?
What Multi-Factor Authentication (MFA) is, why myHSA added it for Plan Administrators, and how to log in with your authenticator app.
Insights
Are Health and Fitness Apps Eligible Under an HSA in Canada?
Are health and fitness apps eligible under an HSA in Canada? The short answer? Generally, no. Read more to learn why.
