• Steve McEwan

Lean on myHSA – a response to the COVID-19 crisis


myHSA recognizes the unprecedented times we are currently facing across Canada and worldwide, as many companies are closing business or enduring staff layoffs. For those of us lucky to work remotely, we're here to iterate our availability, measures taken, and aid to help those navigating the current situation.

myHSA remains open—virtually, with o ur staff working remotely—to serve our community and any growing concerns. With operations still moving—and to bring some normality to the current situation—we want to provide measures for advisors to keep in mind moving forward.

We encourage advisors to reach out as we have some creative solutions. This could include “pausing” plans, adjusting limits, or altering plan designs, and we're here to help you make these changes quickly.

Here are a few things to keep in mind as you and your clients navigate the situation on a case-by-case basis:

  • We can lock and unlock groups quickly. Employers concerned about cashflow who wish to maintain basic insurance coverage for some time may consider this.

  • The Arete Employee Assistance Program (EAP) is being offered virtually. If an employee needs access to any services, it can be completed via phone or video and is HIPAA compliant.

  • Wello’s nurse practitioners are still available, writing prescriptions for most drugs a patient may need. Their services are always delivered digitally.

  • Some eligible HSA practitioners are delivering services virtually. Claims can be made even if the services are provided digitally.

Examples we've seen include:

  • Dietitian

  • Naturopath

  • Occupational therapist

  • Optometrist

  • Physiotherapist

  • Psychologist

  • Social worker

  • Speech therapist

Also,

  • We can digitally sign-up companies who are canceling traditionally insured coverages but want to add an HSA or other plan for their employee’s needs. Or, companies can sign themselves up through the microsite once Advisors provide a link.

  • Our add-on products can be implemented digitally and quickly with no paper enrollment

  • Plans are often set up as "pay as you go," diminishing upfront cash drains to small businesses and employers. The employer's funds are untouched until an employee’s claim is processed.

  • Our service levels have not and will not change through this. We're built lean and able to operate virtually, and claims will not be processed any differently. Our customer service is still fully staffed and available to the myHSA community, and we continue to assist all advisors with any administrative questions or issues that may arise.

  • Some employers are adding to their WSA list to include items that employees are purchasing for home offices.

This includes:

  • Desks

  • Ergonomic furniture

  • Extra monitors

  • Fitness equipment for employees to stay active

Furthermore, myHSA is adding an online pharmacy add-on (Pocketpills) shortly. This will ensure employees receive prescriptions quickly while practicing social distancing. myHSA is tech-enabled, which means we can add new partners quickly.


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